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Delivery
Home Brasero Artisan, we undertake to deliver your braseros directly to your home or to your CHR establishment via an external carrier.
Delivery time
- If the product is in stock, your brasero will be shipped within 5 to 7 working days for metropolitan France.
- If the product is out of stock, the delivery time is estimated to be approximately 1 month.
- For other destinations: contact us. The deadlines will be calculated when you place your order according to your location.
Delivery costs
- Delivery is free for any control greater than 150 € TAX INCLUDED en Metropolitan France.
- For orders below this amount, delivery costs of 17 € will apply.
- For other destinations, specific delivery costs apply. The fee will be calculated when you place your order based on your location. These fees will be visible on the "basket" page.
Returns
You have a delay of 14 days from the receipt of your order to exercise your right of withdrawal.
Conditions of return
- Returns are covered by our company, and return costs are entirely at our expense.
- The returned product must be in its original packaging and never used. Otherwise, additional charges may apply.
Return procedure
- To initiate a return, you must send us a email within a period of 14 days from the date of delivery to the following address: [email protected].
- In your email, please send us photos of the packaged products as well as details of the order and the pattern of return. We will provide you with the information necessary to organize the return procedure.
For any questions or assistance, do not hesitate to contact us directly.